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Omnichannel Revenue: Revenue Management & Commerce Interoperability

John Garvens · March 30, 2026 ·

Panelists

John Garvens
Owner & Principal Architect
Garvens Consulting
Garvens Consulting on YouTube
Micah Gerger
Founder & Chief Technology Officer
Blue Robot Digital
Jean-Michel Tremblay
Managing Principal
Aleysian
The Cloud Update on YouTube

Contents

  • 00:00 Introduction
  • 02:02 Evolution of Commerce and Revenue Cloud
  • 10:23 Common Problems with Revenue Systems Interoperability
  • 13:23 Most Common Use Cases and Implementation Challenges
  • 23:50 Revenue Management and Field Service
  • 27:21 Product-Led Growth, Self-Service, and Headless Capabilities
  • 38:48 Where Commerce Shines: Orchestrated Checkout
  • 44:20 Custom User Interfaces and Optimal User Experiences
  • 50:15 Shameless Plug for Consulting Services
  • 51:25 Custom User Interfaces and Optimal User Experiences Continued
  • 55:55 Final Thoughts and Wrap-Up

Roundtable Salesforce Revenue Cloud

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